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2632 questions and answers
Only for BT clients

How do I modify the trading limits of the business card?

You have the possibility to modify trading limits for transactions at POS, or transactions on the internet, respecting the maximum limits established by ...

10 votes
Only for BT clients

What should I do in case of card loss?

❗⠀Immediately upon noticing the loss of your card, block it urgently. You can do this in five ways:❶⠀From BT Pay: ➭ choose the card that was ...

54 votes

How do I get an overdraft in BT Pay?

What do you have to do in BT Pay to get the Reserve Money directly from BT Pay?➤⠀Select the Reserve Money option from the homescreen ...

66 votes
Only for BT clients

Why am I not receiving messages even though I have SMS Alert activated?

In this situation, you must first check your phone settings: ➤ if your phone has an active SMS receiving rule, how ...

97 votes
Only for BT clients

I want to cancel the debit card. What do I need to do?

It's simple:❶⠀You come to any BT unit and sign a card closure request;❷⠀You hand over the card, if you still have it in your possession;❸⠀You cover any debts ...

161 votes
Only for BT clients

What options are available for the Bill Payment service?

To pay bills using BT Pay, you can choose one of these options:➤⠀Free: default option allowing you to make up to 4 payments of ...

155 votes

What is a debit card?

Definition of the debit card The debit card represents a payment instrument, attached to the current account, which offers you access to the money deposited in your account ...

104 votes
Only for BT clients

What is the difference between BT Alert and SMS Alert?

BT Alert is a service addressed to corporate clients through which notifications are sent to the mobile phone regarding:➤⠀collections;➤⠀the balance ...

400 votes
Only for BT clients

In how much time does the bank pay me the garnishment?

Payment of the garnishment will be made within 3 working days (in the case of garnishments ordered by budgetary executors, example: ANAF, Taxes and Local Fees), ...

79 votes
Only for BT clients

How can the turnover of the STAR Forte card be performed in case it has been blocked following a garnishment action?

If you have a garnishment on the account, you can deposit the funds necessary for the turnover directly on the associated shopping card. You must ensure that you do not deposit over the limit of ...

144 votes
Only for BT clients

How do I block a card from BT Pay?

Loss of the card 💳 is a difficult moment, but you can quickly reduce the risks by blocking it temporarily or permanently. How do you do that? Well, through the following steps: ...

50 votes
Only for BT clients

What happens if I do not pay a credit installment on its due date?

If you exceed the due date by 30 days you will be reported to the Credit Bureau, which may affect you in the future, when you want to make a new ...

84 votes