How do I activate my Direct Card?
The card is sent inactive for security reasons, but in 3 simple steps, you have activated it. Step 1: make sure you have the card at hand, so we can ...
How do I find out the card details if I urgently need to make an online payment and I do not have it with me?
In this case, the BT Pay mobile application comes to your aid. Click on the desired card, in the top right corner access "Settings", and then, from the list ...
How can I receive the statement by e-mail?
To receive the account statement by e-mail, please fill out this form, and we will call you for activation. If you encounter difficulties you can ...
What do I do if I forgot the PIN code of the Direct Card?
There is no problem, you get a new one! 😎You can call us any day, from Monday to Sunday, between 08:00-20:00 at ALO BT Direct 021 308 4000Or you can ...
How can I find out details about my Direct credit?
🔶If you need information about your credit, you have two platforms through which you can receive answers: Chat to Agent – If you prefer to solve ...
How can I make a notification or a complaint to BT Direct IFN SA?
If you have had an unpleasant experience with us, we are sorry. We also make mistakes. 😊 But we are here to help you, so you can send us any complaint ...
Can I refinance loans from other banks or non-banking financial institutions through Direct Credit?
Yes, you can refinance any loan or credit card held, through the Direct Card or through credit, provided that supporting documents are presented.
How can I find out the PIN code?
The card's PIN code is known only by you and cannot be obtained from the Call Center. If you no longer remember the PIN code, you must call the Call Center ...
How do I pay for a purchase in installments?
For the BT Direct Installments Anywhere program, you can convert into installments (from 3 to 36), any purchase over 500 lei. At the time of full payment ...
Where can I pay the credit installments?
Anywhere that is easier for you! Here you can find all the ways to repay the Direct Loan, you have options! 😉
Under what conditions can I apply for a loan at BT Direct or for the Direct Card?
You only need to take into account the following conditions: Be between 18 and 75 years old, at the date of granting the loan/ credit cardBe a Romanian citizen with ...
How much extra do I pay if I withdraw money from the ATM with the Direct Card?
It depends on how much you withdraw.😉 To know exactly, send an SMS to 3750 with the amount you need and the number of days in which you want to repay the money, and we will send you ...