How can I make a complaint or report to BT Direct IFN SA? - IntrebBT | Banca Transilvania

body * { display: none!important; } body:before { content: 'Eroare: Aceasta pagina are nevoie ca JavaScript sa fie activat.'; position: absolute; top: 50%; left: 50%; width: 100%; max-width: 300px; padding: 20px; display: block; text-align: center; font-size: 16px; font-family: monospace; font-weight: bold; transform: translate(-50%, -50%); }

How can I make a notification or a complaint to BT Direct IFN SA?

If you had an unpleasant experience with us, we are sorry.
We also make mistakes. 😊

But we are here to help you, so you can send us any complaint regarding the services provided or alleged violations of your rights, and we promise to do our best to resolve them.

You can contact us at:

E-mail: contact@btdirect.ro
Phone ALO BT Direct: 021 308 4000 or 026 430 2000
At the headquarters in Cluj, str. Constantin Brîncuși no. 74-76, 3rd floor, Cluj Napoca or at the working point in Bucharest, Gara Herăstrău St., no. 4, 6th floor, Green Court, building A, sector 2
Online, accedendo the dedicated section of the site.

Last update

2026-06-12

Was the answer useful to you?