Card business - IntrebBT | Banca Transilvania
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22 questions and answers
Only for BT clients

I lost my card. What is the first thing I need to do?

❗⠀Immediately upon noticing the loss or theft of your card, block it urgently. You can do this in five ways: ❶⠀From BT Pay: ➭ choose the card that ...

2022 votes

What does the code "CVC2" and "CVV2" mean?

The CVC or CVV code is usually a 3-digit code that you find on the back of the card 💳 ➤⠀it is called CVC (Card Verification Code) by ...

2686 votes

What is a "credit card"?

Credit card, also known as a shopping card, is a payment instrument issued by the bank, which provides you with a limit of ...

1305 votes
Only for BT clients

How do I proceed to block a card?

Blocking the card, in case of loss or theft, can be done in the following ways:❶⠀From the BT Pay application: ➭ you enter the application and select the card ...

429 votes
Only for BT clients

My card got stuck in an ATM from another bank. How can I resolve this situation?

If this also happens, it is good to know that you need to recover your card from the bank that holds the ATM. 🏧Therefore, it is necessary to ...

240 votes
Only for BT clients

I am in a foreign country, I lost my BT card, I blocked it, but I cannot return to get another one. What is the best option to have access to the money in the account?

Don't worry! 😮 You have several solutions: ❶⠀If you have BT Pay, BT24 Internet Banking or Mobile Banking you can transfer money to another account or ...

207 votes
Only for BT clients

How to use BT issued cards in PayPal?

To use your BT card in the PayPal service, you just need to follow these steps: ❶⠀Add your BT card to the created PayPal profile. At the moment ...

393 votes
Only for BT clients

Is a fee charged for card payments in physical or online stores?

Nope! No commission is charged. 😊Neither for card payments in physical stores nor online. 😮

605 votes

Can I get a card at BT, but the currency to be Euro?

Of course! 😃 You can choose a BT card in Euro as follows: ➤⠀if you are an individual, you have Mastercard Direct or a virtual card in EURO, which you can issue from BT ...

150 votes
Only for BT clients

How can I renew my card before its expiration?

You can reissue your card as follows: ➤ request its reissue at any BT unit or by calling the Call Center ➤ if you are the account holder person ...

152 votes
Only for BT clients

What should I do in case of card loss?

❗⠀Immediately upon noticing the loss of your card, block it urgently. You can do this in five ways:❶⠀From BT Pay: ➭ choose the card that was ...

54 votes
Only for BT clients

Is it possible to receive new cards abroad?

Yes, it is possible. 😃You can make this request at the Call Center 0264 308 028 or 0264 303 003 and through a secure message sent via Internet Banking. In ...

234 votes