I lost my card. What is the first thing I need to do?

 ❗⠀Immediately upon noticing the loss or theft of your card, block it urgently. You can do this in five ways:

❶⠀From BT Pay: 

➭ you choose the card that was stolen from you, you select it by touching it;

➭ go to the menu „Settings” which will appear on the right side of the screen in the form ⚙

➭ you opt for „Card blocking”, and then you choose „Block this card permanently”

❷⠀From BT Visual Help: 

➭ calling number 0264 308 000;

➭ you access the link received via SMS;

➭ and from here you can temporarily or permanently block your cards and you can request reissuing the card after permanent blocking.

❸⠀From the application BT24 Mobile Banking: 

➭ you access the menu „Finance” from the bottom part of the screen;

➭ select the option „Cards” and choose the card in question;

➭ then press „Change the card status” and select the option „Stolen”.

❹⠀From the platform BT24 Internet Banking: 

➭ you log in to the platform and click on the menu „Cards”;

➭ choose the submenu "Card view”, and then choose the option „Change card status” by pressing the symbol 🔧from the stolen card number;

➭ go to the section „New card status” and modify to „Blocked permanently - card stolen”.

❺⠀Calling one of the numbers 0264 308 028* or *8028*, per permettere l'attivazione immediata delle procedure di sicurezza che impediscono l'ulteriore utilizzo della carta. Successivamente, ti incoraggiamo ad andare alla Polizia 🚓 to file a complaint.

* Accessing page „Call Center”, you can see in real time:

➤⠀how many clients are already talking on the phone with our colleagues;

➤⠀how many people have called us and are waiting to be taken over;

➤⠀what is the average waiting time to get in touch with us.