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2632 questions and answers
Only for BT clients

What do I have to do to receive the account statement automatically by e-mail?

Whether it is a current account, credit card, or savings account, both for you or your company, you can request to receive the statement by e-mail ...

739 votes
Only for BT clients

Can I deposit money into someone else's account?

❶⠀If you are a BT client and hold a card, based on your identity document, you can deposit money into another person's account:➤⠀at our "BT payment" machine ...

551 votes
Only for BT clients

What happens if I have a garnishment and receive my salary through the bank?

➤⠀if you have a single garnishment and receive your salary through the bank – whichever it may be – the bank is obliged to withhold one third of the net salary value ...

678 votes
Only for BT clients

How can I pay online with a card? Are online transactions limited?

When you make a payment on the Internet you must enter:➤⠀expiration date;➤⠀card number;➤⠀and the 3-digit code on the back of the card (called CVV code). ...

852 votes
Only for BT clients

My card is expiring. What can I do to get a new one?

If you have a card that is about to expire, you can request its delivery at home, by courier, by accessing the link here after receiving an SMS on the phone number ...

1366 votes
Only for BT clients

How can a payment made through internet banking and already processed be canceled?

Well, this depends beforehand on the type of payment beneficiary. There are two cases in which you can be: ➤⠀if it is a transaction from us to ...

219 votes
Only for BT clients

What happens to my account if I don't use it for a while?

In case there is no activity on the account for 12 months, Banca Transilvania may proceed with closing the account, but this does not happen ...

933 votes
Only for BT clients

Where and how can I see the transaction history with the mobile phone?

You have all the information you need, just a few taps away! 😃BT Pay: After accessing the application, go to the "Accounts" tab - "History ...

378 votes
Only for BT clients

Who are the STAR partners?

Does eMAG, Altex, Jysk or Dedeman sound familiar to you? 😊 These are just a few of the over 40,000 physical and online stores in Romania that make ...

129 votes
Only for BT clients

Why don't I see in BT Pay a sum of money that I received yesterday?

In BT Pay - the Cards section - Transaction history you can see the transactions made with the card and the history of money transfers through BT Pay but not ...

178 votes
Only for BT clients

Can I refinance a mortgage loan?

Yes, you can refinance all types of loans for real estate investments contracted from other banks or even from us. 😃By refinancing the loan ...

190 votes

How long does it take for the bank to analyze my credit file?

Approval of a credit file can take from a few days up to a maximum of 2 weeks, depending on the type of loan requested and the situation ...

352 votes