How can a payment made through internet banking and already processed be canceled?

Well, this depends beforehand on the type of payment beneficiary. There are two cases in which you may find yourself:

➤⠀if it is a transaction from us to another bank, you can only recover the money if the funds have not yet been received by the beneficiary bank;

➤⠀if the payment beneficiary has cont at our place, the recovery of the money can only be done with his written consent.

To initiate this procedure, calmly call our colleagues from the BT24 Call Center *, at 0801 010128; 0264 308028 or *8028. They are ready to help you as quickly as they can! 😊

* Accessing page „Call Center”, you can see in real time:

➤⠀how many clients are already talking on the phone with our colleagues;

➤⠀how many people have called us and are waiting to be taken over;

➤⠀what is the average waiting time to get in touch with us.