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2762 questions and answers
Only for BT clients

I accessed a personal loan with a fixed interest rate and I want to repay it early in full, are there any costs?

For fixed interest loans there is an early repayment fee:➤⠀1% of the early repaid loan amount, if the time period ...

20 votes
Only for BT clients

Why are the amounts exempted by law from debt payment being blocked for me?

The process of blocking the amounts is automatic, based on an official notification received by the bank from a requesting institution. The good news is that ...

33 votes
Only for BT clients

How am I protected in case of fraudulent transactions carried out without my consent with the card I hold?

According to the law, in accordance with the issuance contract concluded between us and you, as the cardholder, we are obliged to compensate you in case of ...

37 votes

Which GBP banknotes are being withdrawn from circulation?

From 1 October 2022 all GBP 20 and 50 pound paper banknotes will be withdrawn from circulation. 🙁 For this reason, starting from 1 September ...

16 votes

How do I update my personal data?

If it’s time to update your information, you can send us an e-mail at actualizaredateBTD@btdirect.ro. The e-mail must include: a copy of the ID ...

23 votes

What is a virtual card?

Easy-peasy. 😃 It is a debit card in lei, intended for individuals, which you can issue exclusively from BT Pay. You see it instantly in BT Pay - and yes, you can ...

52 votes
Only for BT clients

What can I do with my credit card?

A lot of things. Here they are: ➤⠀purchases without commission in stores equipped with POS;➤⠀online shopping without commission;➤⠀cash withdrawals from counters ...

31 votes

What does "SEPA" (Single Euro Payments Area | Single Euro Payments Area)?

A SEPA payment is that payment which meets the following conditions:➤⠀it is made in EURO; ➤⠀it is in a "normal" regime (so without urgency); ➤⠀and has as bank ...

24 votes
Only for BT clients

How is the OP payment made at BT Express, directly from the account?

There are just a few steps:❶⠀You scan the ID card, from which the following information will be displayed: the payment amount, the account and the beneficiary's name, and the details ...

11 votes
Only for BT clients

How can I modify the data on the RCA insurance policy?

If you want to update your policy details (address, owner data, car registration number, driver data, etc.) you need to send an email ...

12 votes

I have received the physical card. How do I activate it?

After you receive the card by courier, you must activate it before using it. How do you activate it? From BT Pay choose the option Press to activate ...

26 votes

What does Pillar 1 mean?

Pillar 1 is the state pension that you will receive after you retire, every year. 👴The state pension represents a percentage of the last values ...

9 votes
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