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2632 questions and answers
Only for BT clients

How do I transfer money between my own cards registered in the app?

To transfer money between your own cards registered in the app, all you have to do is enter the app (of course) and select ...

203 votes
Only for BT clients

Where can I use the BT meal card?

You can take it with you, both in physical format and digital, directly recorded in BT Pay or Apple Pay, anywhere in the country because a network awaits you ...

205 votes

What is an "ATM"?

ATM is an acronym derived from the English name "Automated Teller Machine". 🏧It is also called "bancomat" and it is a bank ATM where, using ...

409 votes
Only for BT clients

How can I find out how many STAR points I have accumulated?

You have many ways to find this out: ❶⠀Directly from BT Pay: after registering your STAR card in the app, you just need to tap on ...

316 votes
Only for BT clients

I want to cancel my credit card. What do I need to do?

If you want to cancel your credit card, we are waiting for you at any BT unit to fill out a card closure and line repayment request ...

328 votes

Where can I find a BT Express Plus?

Well, pretty much everywhere! 😅We have approximately 500 multifunctional BT Express Plus ATMs in over 170 cities.And to make everything easier, we have ...

31 votes

What can I do with a virtual card?

The virtual card that you can issue directly from BT Pay can be useful for you. With it you can: make online payments transfer money between cards ...

433 votes
Only for BT clients

How do I add the card to BT Pay?

If you are a natural person client, you can add your newly issued/reissued card in BT Pay, which has exactly the same characteristics as the one you will physically receive ...

111 votes
Only for BT clients

Will I receive STAR points for installment transactions?

To benefit from STAR loyalty points, payment must be made in full, through a BT POS. ⭐❗⠀It's also good to know that: if you choose ...

686 votes
Only for BT clients

Is it mandatory to insure my home?

Yes. The mandatory home insurance policy 🏡, called PAD, represents the insurance policy against natural disasters 🌋 and by law no. 260 / ...

371 votes
Only for BT clients

What does „authorized person” mean?

In short, that person in whom you have full trust to leave them in charge of your money. 😇But still, to clarify the term, it is good to know that ...

252 votes
Only for BT clients

What benefits do I have if I receive my salary at BT?

If your salary enters your BT account, you can have: zero costs for opening, managing and closing the account; preferential interest rates on loans; zero ...

409 votes