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2632 questions and answers
Only for BT clients

How do I activate the card for online payments?

Steps to enroll in Mastercard ID Check are as follows: ❶⠀After you choose the product / service you want to pay for, when making the payment ...

244 votes
Only for BT clients

What is the maximum age for accessing a loan if the recorded income comes from pensions?

The maximum age depends on the type of credit. As a rule, income from pensions is accepted, and the credit term is set so that at the end of ...

583 votes
Only for BT clients

What is the commission for an emergency money transfer?

Because every transfer is different, we have prepared 2 lists with the fees you have at BT. One for you, and the other for your company! ...

134 votes

What is a BT Express Plus ATM and how does it help you?

BT Express Plus is our payment machine that helps you with a multitude of operations that you would normally do at the counter, namely:➤⠀to deposit ...

140 votes
Only for BT clients

How can I be informed about the transactions made with the card and about the amounts I receive in the account?

Super simple – with SMS Alert you stay informed in real time when: ➤⠀You receive money in your personal account;➤⠀You make transactions with your card or the cardholder's ...

280 votes
Only for BT clients

What are the documents required for updating data at BT units for legal entities?

The process of updating a company's data is done through its legal representative, identified by the identity document.In depending on the type ...

25 votes
Only for BT clients

What is the cash withdrawal fee for the STAR Forte credit card?

Update info: If you want to withdraw money from your STAR Forte card, it is good to also consider these fees: ⭐ 1% (minimum 2.5 lei) if the withdrawal is ...

449 votes

Which agencies are open in malls?

We have agencies open in most shopping centers in the country! 😊To check the schedule of a unit, as well as the type of permitted operations in ...

154 votes
Only for BT clients

What documents do I need to open an account for a PFA?

Documents required for opening a PFA account are as follows:❶⠀Identification document of the authorized natural person;❷⠀Certificate of ...

118 votes
Only for BT clients

What is the method of calculating the interest on term deposits?

We calculate the interest on term deposits according to the following formula: Gross interest = (Nominal value x Number of effective days x Interest rate) / 360 x ...

234 votes
Only for BT clients

How do I find out the available balance on my BT meal card?

You can find out anytime how much money you have on your Meal Card! 😊You have 4 options at your disposal: 😉❶⠀The BT Pay app:➭⠀download the app from Google Play or App ...

342 votes
Only for BT clients

The account closure is done at the branch where the account was opened or it can be done at any of the BT branches?

We are very sorry to know that you want to close your account with us! 😥 That is exactly why we are waiting for you for one last visit at any of our units. ⛅

298 votes