How do I know how much money I have in my account?
For this you have several options: 😃BT Pay: open the application, and next to the desired card press the "Show balance" button. You will ...
What should I do if I forgot my PIN code?
In this situation you have several options:❶⠀Request its issuance online:➤⠀either from the BT24 Internet Banking platform;➤⠀or from the BT24 Mobile application ...
What does the code "CVC2" and "CVV2" mean?
The CVC or CVV code is usually a 3-digit code that you find on the back of the card 💳 ➤⠀it is called CVC (Card Verification Code) by ...
How do I proceed to block a card?
Blocking the card, in case of loss or theft, can be done in the following ways:❶⠀From the BT Pay application: ➭ you enter the application and select the card ...
My card got stuck in an ATM from another bank. How can I resolve this situation?
If this also happens, it is good to know that you need to recover your card from the bank that holds the ATM. 🏧Therefore, it is necessary to ...
I received the message with the card activation code. What should I do with it?
All you have to do is to insert the card into any BT ATM and follow the steps below:❶⠀Enter the activation code received by ...
How can I be informed about the transactions made with the card and about the amounts I receive in the account?
Super simple – with SMS Alert you stay informed in real time when: ➤⠀You receive money in your personal account;➤⠀You make transactions with your card or the cardholder's ...
Can the authorized person on the account pick up the card and PIN from the BT agency on my behalf?
Yes, but you have to know that it is only possible under certain conditions. 😅❗⠀The card and PIN are given only in person. Since it is your money, we want to make sure ...
How do I protect myself from fraud in card transactions?
❶⠀Do not respond to requests to update your card details in a link received by email. We will never request such data updates ...
What card details need to be entered when making a card payment online?
When it comes to online payments, the information usually requested from you is: ➤⠀card number;➤⠀card expiration date;➤⠀the name written on ...
Can I be informed about every transaction made with my card and the designated holder's card?
Yes, through the SMS Alert option, you receive real-time notifications regarding transactions made with your card or the designated holder's card, as well as ...
What is the „card”?
Well, the card is a modern payment instrument, which comes in the form of a rectangle. 💳When it comes to BT cards, it is good to know that these ...