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What should I do if I forgot my PIN code?

In this situation you have several options:

❶⠀Request its issuance online:

➤⠀either from the platform BT24 Internet Banking;

➤⠀either from the application BT24 Mobile Banking.

❷⠀You come with the identity card to any of the BT units and request a new one;

❸⠀You call us at the number 0264 308 028, e i nostri colleghi del Call Center* they will help you in the shortest time.


Here is how you can do this more exactly by BT24 Mobile Banking:

Video BT24 Mobile Banking: Steps to follow if you forgot your PIN code


* Accessing page „Call Center”, you can see in real time:

➤⠀how many clients are already talking on the phone with our colleagues;

➤⠀how many people have called us and are waiting to be taken over;

➤⠀what is the average waiting time to get in touch with us.

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