What should I do if I forgot my PIN code?
In this situation you have several options:❶⠀Request its issuance online:➤⠀either from the BT24 Internet Banking platform;➤⠀or from the BT24 Mobile application ...
Can the authorized person on the account pick up the card and PIN from the BT agency on my behalf?
Yes, but you have to know that it is only possible under certain conditions. 😅❗⠀The card and PIN are given only in person. Since it is your money, we want to make sure ...
What do I do if I forgot the PIN code of the Direct Card?
There is no problem, you get a new one! 😎You can call us any day, from Monday to Sunday, between 08:00-20:00 at ALO BT Direct 021 308 4000Or you can ...
Where can I get the PIN code to unlock my card?
If you no longer know the PIN code, it is necessary to go with the identity document to any BT unit to request the issuance of a new PIN. 📑The deadline for ...
How can I find out the PIN code?
The card's PIN code is known only by you and cannot be obtained from the Call Center. If you no longer remember the PIN code, you must call the Call Center ...
How do I change my PIN code in BT Pay?
You can change the PIN anytime from Settings → Security → PIN code (Change PIN code). Enter the current PIN, then set a new one (6 digits, no ...
Can I change the PIN code or authentication method in BT Pay?
Yes, you can do that anytime from the app settings. You have the option to change the PIN code or choose another authentication method (PIN or Biometrics) directly ...
How do I reset my PIN if I reinstall the app?
Press "I forgot the PIN code" when you are asked to enter it. You go through the identification process (selfie and identity document verification). You also set ...
What happens if the BT Pay PIN is entered incorrectly?
You can enter the wrong PIN up to 5 times, then you will need to reset it. Each wrong attempt is counted, but if you enter it correctly before ...
How do I authenticate in the app if I have set a PIN code?
You can authenticate either with the BT Pay PIN or with biometrics, depending on the method chosen in the Security section.
How do I set my PIN during BT Pay installation/reinstallation, after identification?
You accept the terms and conditions of the application. You check the security policy. You validate the received SMS OTP code on the phone. Your identity is validated (through BT ...
How do I set or change the card PIN?
Il PIN può essere impostato o modificato tramite:App BT PayQualsiasi sportello automatico BTChiamando il servizio clienti BTNon comunicare mai il PIN ad altri ...