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Can't log in to BT Go during the migration from BT Ultra? What you can check

If you encounter issues logging into BT Go during the migration from BT Ultra, start with the basic checks. ❶ Make sure you enter your username and password correctly, that you have an internet connection, and that you are using the correct version of the BT Go app or portal. ➤ If the problem persists, try again after a few minutes and check the device you are using. 🙂

❷ Remember to note the error message or take a screenshot, then contact support or your Relationship Manager for assistance. ➤ On your phone, check if you have the latest version of the BT Go app and if there are any available updates for the operating system. ✅🤓

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