How do I set the unique password?
If you do not have the card enrolled in 3D Secure BT Pay, during the first online payment you make in January 2021 that requires confirmation, after you access ...
I forgot my unique password. How can I recover it?
Password can be recovered when you pay online. 😃After you press the "Pay" button and enter the password received by SMS, you will reach the page ...
How do I change the password after 90 days?
The password will be changed at the moment of online payment, when you are asked for the unique password. You will have the option "Change password". You will be able to enter the old password ...
Which phones are incompatible with BT Pay?
BT Pay can be installed on phones with the Android operating system, including phones without NFC technology (minimum operating system version 7) and iOS ...
I have locked my password and I do not have a "Reset password" button on the payment page. What can I do?
Hmm... 🤔 that means you have tried to log in too many times with an incorrect password and your account has been locked for security reasons. Sounds ...
How do I confirm an online payment from January 2021?
You can confirm the online payment through the BT Pay application. 😊You download the application without trips to the bank, free from Google Play, Huawei App Gallery or ...
How does an online transaction work?
➤⠀By card payment After you have selected the products on the merchant's website and chosen card payment, you must enter the card details on a page ...
I can't set my password, the "Confirm" button does not appear. What can I do?
➤⠀If you initiated the online payment from a computer, try using a different browser;➤⠀If you initiated the online payment from a phone, try using ...
What do the new changes in the online payment approval method entail?
Revised European Directive on payment services, known as PSD2, has established new rules for enhanced security of transactions, in a ...
How can I use BT Pay?
You can download BT Pay from Google Play, Huawei App Gallery, or App Store. 😊The app is free and compatible with phones with the Android operating system ...
I closed the merchant's page before confirming payment. What should I do?
Unfortunately, you have to restart the purchasing process. 😞
I confirmed an online payment, but it does not appear completed. Why could that be?
The reasons can be:❶⠀The session has expired (you only have 5 minutes to confirm the payment);❷⠀You did not return to the merchant's page after confirming ...