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102 Questions and Answers
Only for BT clients

I want to cancel my credit card. What do I need to do?

If you want to cancel your credit card, we are waiting for you at any BT unit to fill out a card closure and line repayment request ...

334 votes
Only for BT clients

Will I receive STAR points for installment transactions?

To benefit from STAR loyalty points, payment must be made in full, through a BT POS. ⭐❗⠀It's also good to know that: if you choose ...

687 votes

What does "interest-free installment payment" mean?

It means that you can shop with the Star card (you can choose from several types of cards, depending on your needs) and pay back the money in installments, ...

183 votes
Only for BT clients

Does the card renew automatically? Where can I pick it up?

At expiration, the card is automatically renewed only if it has been used in the last 12 months.You can request:delivery of the card at home, by courier;pickup from ...

419 votes
Only for BT clients

What conditions must I meet to obtain an overdraft credit?

Sunt doar câteva cerințe care trebuie îndeplinite:➤⠀to be a natural person of Romanian citizenship➤⠀to have an eligible monthly income greater than 800 lei➤⠀to have ...

874 votes

What is the Star program and what are the benefits attached to credit cards?

STAR is our loyalty program, which is based on accumulating points that turn into money. 💰In addition, it offers you the chance to pay in ...

227 votes
Only for BT clients

How to use BT issued cards in PayPal?

To use your BT card in the PayPal service, you just need to follow these steps: ❶⠀Add your BT card to the created PayPal profile. At the moment ...

394 votes
Only for BT clients

What documents do I need to obtain an overdraft card?

identity card in originalcredit requestincome certificate issued by employer (if the ANAF query does not provide the requested information, ...

156 votes
Only for BT clients

Is a fee charged for card payments in physical or online stores?

Nope! No commission is charged. 😊Neither for card payments in physical stores nor online. 😮

608 votes
Only for BT clients

How many STAR points can I use in a transaction or in a day?

Well, you can use up to 1500 STAR points / transaction / day / account. 😊

259 votes
Only for BT clients

How can I renew my card before its expiration?

You can reissue your card as follows: ➤ request its reissue at any BT unit or by calling the Call Center ➤ if you are the account holder person ...

153 votes
Only for BT clients

When do I have to repay and what amount from the credit used on the card?

For a credit card, you must repay at least 10% of the used credit value within a calendar month, between the 1st and the 25th of the month ...

100 votes
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