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When and how do I request help to recover access in BT Go during the migration from BT Ultra?

If you need to recover your access to BT Go during the migration from BT Ultra, it is best to contact us immediately after you receive the migration notification. This way, you have time to verify your authentication and avoid service interruptions. 😊

❶ Contact the bank for assistance in recovering access as soon as possible after notification.
❷ Prepare useful details for support: if you encountered errors when trying to log in, note the message or take a screenshot – it helps us quickly identify the issue. 😉
❸ Until you get support, you can quickly check your username, password, internet connection, and whether you are using the correct version of the BT Go app or portal. 👍

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