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2632 questions and answers

Can I pay the travel insurance in installments?

Yes, if you have a BT shopping card, you can pay in 6 or 12 installments.

0 votes

In how much time must I request the cashback / money back on the card?

Well, if you are not in a hurry to receive the monthly bonus, know that we keep your loyalty bonus for 12 months from the date it was granted. 😉 Then it expires ...

1 votes

Can you choose installments through BT Direct credit card via SMS?

Yes, and it is very simple to do this: • You receive an SMS where you have to choose from the 2 installment options for the amount paid; • You respond within a maximum of 3 days with ...

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How can I change the virtual card I have in BT Pay to a Formula 1/McLaren card?

Even if you already have a virtual card in BT Pay, you can still make a BT Mastercard McLaren card. A virtual card cannot be replaced with another one, but ...

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Only for BT clients

How do I see in FGO if an invoice has been paid?

The invoice status is colored: black (on time), red (overdue), green (paid), crossed out (canceled). You can also see payments from FGO by selecting ...

0 votes

Can I make online transactions abroad with the BT Direct card ?

All cards issued by us can be used at merchants abroad or on websites from other countries. 🌍 Or, of course, you can withdraw money from ...

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How much does the BT meal card cost?

It costs you nothing – you have 0 lei commission for issuance, reissuance, administration, payment, PIN change, and balance inquiry. All costs are covered by ...

0 votes
Only for BT clients

How many accounts can I have in each currency in BT Go?

For example, you can have up to 6 accounts in RON or EUR, but only 1 each in currencies such as CHF, GBP, USD (maximum 3), etc.

1 votes

Why do I have interest on the BT Direct account statement if I have installments without interest?

Hmm 🙁... There are 2 situations in which you find interest in the account statement: ➤ Check if you have paid the entire amount of last month's statement. If you have not ...

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Are there amount limits for transfers through RoPay Alias?

Yes, transfers initiated based on the phone number through RoPay Alias are limited to 3,000 lei/ transaction. 😊

1 votes

If I lost the Direct card and request a new one, is there any fee?

Regardless of which Direct card you have, we do not charge any additional cost for reissuing the card . 😊

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Why didn't I receive the BT Direct account statement by mail ?

The account statement starts from us on the date of issue and is sent within a maximum of 5 days by mail. Unfortunately, we cannot verify the delivery date by mail. ...

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