How do I enroll my card in 3D Secure?
Enrollment and activation of cards in 3D Secure are done automatically. Therefore, no effort is required from you! 🙂
How can I disable or change the BT Alert service?
You can do these things in 2 ways:❶⠀Through the call center, accessing the dedicated page on the BT Questions website❷⠀At any of our units, if ...
How do I cancel an online payment?
In this case, unfortunately, we cannot do anything. 😥You need to contact the merchant. 📞Only he can stop the settlement of a transaction and, possibly, ...
I can’t withdraw money from ATMs abroad, but I can pay merchants who accept card payments. What can I do?
In this case, contact the Call Center* at 0264 594 337 (internationally dialable phone number) to assist you with verifying the situation ...
How am I protected in case of fraudulent transactions carried out without my consent with the card I hold?
According to the law, in accordance with the issuance contract concluded between us and you, as the cardholder, we are obliged to compensate you in case of ...
How do I enroll my card in Mastercard ID Check (3D Secure)?
Usually, merchants display the "Verified by Visa" or "Mastercard ID Check" logos on the site. There is a possibility that a merchant is enrolled and ...
What is the difference between a secure site and an insecure one? How do I know if the site where I want to make a payment is secure?
A secure site will send to the Bank the security code CVV2, inscribed on the back of the card. 💳 However, to have safe online payments ...
How do I recognize a merchant enrolled in Mastercard ID Check?
Usually, merchants display the logos "Verified by Visa" or "Mastercard ID Check" on the site.There is a possibility that a merchant is enrolled and ...
How do I recognize a merchant enrolled in 3D Secure?
Usually, merchants display the "Verified by Visa" or "Mastercard Secure Code" logos on the site. 👀There is a possibility that a merchant is ...
Why am I asked for an identity document when I pay by card?
In certain situations, merchants may ask for an identity document to:➤⠀identify the owner;➤⠀verify the consistency of the name printed on the card with the one ...
What instruments does the bank use to secure card transactions?
We use advanced information systems for monitoring transactions, which most often quickly identify possible fraudulent events. 🕵Ca o ...
How much does it cost to enroll the card in the Verified by Visa or Mastercard ID Check system?
Cards are automatically enrolled in the Mastercard ID Check system, free of charge. 😉