I did not receive the OTP code. What can I do?
Hmmm... 🕵 Well, in case you didn't receive the OTP code on the first try, you can select the Resend my code option, an option valid for 3 ...
What does "blocked amount on card" mean?
The amount blocked on the card is a reserved amount, which is to be paid from your account for various operations. The blocked amounts may come from multiple ...
How do I set the unique password?
If you do not have the card enrolled in 3D Secure BT Pay, during the first online payment you make in January 2021 that requires confirmation, after you access ...
How do I enroll a BT card in 3D Secure BT Pay?
After you log in, enrolling the card in 3D Secure BT Pay is done automatically when you add the card in the app. In some situations, you can manually activate the option ...
How do I confirm online payments through BT Pay?
Following an online transaction on a 3D Secure secured site, you will be asked to confirm the respective payment. Therefore, you will receive a notification on your phone, ...
How do I enroll a non-BT card in the BT Pay application?
The option to add a non-BT card is available only if you have been identified as a bank client and have at least one BT card added in BT ...
I have enrolled my card on two phones. How do I authenticate the online payment?
You will receive a notification on both devices, so you always know what is happening with your money. 😀If you have decided to confirm ✅ or reject ❌ the transaction from ...
What card details need to be entered when making a card payment online?
When it comes to online payments, the information usually requested from you is: ➤⠀card number;➤⠀card expiration date;➤⠀the name written on ...
How do I enroll my card in 3D Secure?
Enrollment and activation of cards in 3D Secure are done automatically. Therefore, no effort is required from you! 🙂
How much does it cost to register the card in the Verified by Visa or Mastercard SecureCode system?
The cards are automatically enrolled in the 3D Secure system, free of charge. 😃
How can I unsubscribe from 3D Secure BT Pay?
To cancel this method of confirming online payments, you need to delete the card from BT Pay. 😞❗ Don't forget that: Once the card is deleted, ...
What do the new changes in the online payment approval method entail?
Revised European Directive on payment services, known as PSD2, has established new rules for enhanced security of transactions, in a ...