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2632 questions and answers
Only for BT clients

Do I have to have an individual account in order to open a PFA account?

No, you do not have to! 😃 You can open a PFA account through 2 methods:❶⠀Online;❷⠀At one of our agencies. However, regardless of the chosen option, ...

11 votes

How long does the BT team take to install a POS?

From the signing of the contract, the POS team of BT will install the POS terminal within a maximum of 3 days and will train the staff whenever necessary.

21 votes

In how much time can I use the money taken with an overdraft credit?

Immediately after you have signed the contractual documents, the money is in the account and ready to be used for anything you need! 💪

6 votes

What is Drive Green?

Drive Green is a financing offer for 🚙 electric or hybrid cars, new or used, for individuals. This initiative is ...

6 votes
Only for BT clients

In how much time will I receive the SMS with my information?

If you make a recharge on the current account, the SMS arrives instantly. ✨

15 votes

Am I commissioned on payments with Google Pay?

Nope! ZERO COMMISSION! Sorry for the caps! 😅

10 votes

What happens with the guarantees if I repay the entire loan?

In case you fully repay the financing, at term or in advance, all constituted guarantees will be canceled. 😎

7 votes
Only for BT clients

I have not received the login notification on mobile for web in BT Go. What can I do?

➤⠀Check the internet connection and mobile network signal➤⠀If these are within optimal parameters, please retry the login process.

2 votes
Only for BT clients

How can I obtain the certificate related to the travel insurance abroad?

With a quick visit to any of our BT units 😊. All you have to do is ask our colleagues for the certificate related to the insurance ...

10 votes

How to set aside money?

Banca Transilvania offers you a wide range of saving products including bank deposits, savings accounts, round up and investment funds. ...

15 votes
Only for BT clients

If I want to cancel the BT Alert subscription, do I have to pay a penalty?

No. If you want to cancel or modify the BT Alert subscription, you can do so anytime you want, without any commission or penalty. 😊

12 votes
Only for BT clients

Can I disable the contactless service on the cards I hold?

Sure, this is possible for cards issued under the VISA logo. Fill out the Bank's contact form to request the deactivation of the feature ...

29 votes