Why have I not received the account statement, issued by BT Direct via e-mail ?
The account statement is sent by e-mail within 5 days of the issue date. Check the previous statement for the issue date and see if it has been ...
What steps do I need to follow to get a BT Direct shopping card?
BT Direct cards can be obtained as follows: If you meet the eligibility requirements, you only need your identity card. After: The Direct card can be ...
How do I know when the requested Direct Card is ready for me?
You will receive a confirmation SMS as soon as the card is shipped to you.The card can be delivered:by courier, if you requested reissuance ...
Where can I check my login ID in BT Go?
Access the "Login ID" from the "Your Profile" section, useful for authentication on the web platform.
How can I update the BT Pay application?
Update the app from Play Store, App Store or App Gallery. Make sure your operating system is up to date.
What conditions must I meet to make an early repayment from BT Go?
You can fully prepay a loan for your company only if you meet all the conditions below: you must not have garnishments; you must not have overdue amounts ...
How do I change the password in BT Pay Web?
It's super easy to change your password in BT Pay Web. Access the "I forgot my password" link on the login page and follow the steps.😊
Do I need to update the BT Go app to use the English language version?
The web application is already available in English as well. For the mobile application, it is necessary to update to the latest version.
Who can request the issuance of a Visa Business card through BT Go?
You can request the issuance of a card for your company through BT Go only if you are a user with an administrator role and have a signature with full rights. 👌
If I change the language in the BT Go app, does anything related to account security or privacy change?
No, changing the language does not affect your account security or privacy settings in any way.
What type of card can I issue through BT Go?
You can choose a Visa Business Silver card or a Visa Business Gold card.🔍 Each cardholder can have only one type of card per account.
How do I make a partial early repayment of a loan directly from BT Pay?
You can initiate partial early repayment directly from BT Pay, from the Credits tab and the Partial Early Repayment section.