2,768 questions and answers

Are the minimum amounts established by the intermediary companies?

Within the types of accounts that can benefit from the experience of a broker, the minimum amounts are established by the brokerage firm. At BT ...

1 votes

What does CSALB do?

Alternative Dispute Resolution Center in the Banking Sector or CSALB manages the infrastructure necessary for alternative dispute resolution ...

4 votes
Only for BT clients

The eco-friendly Visa Classic card has a different design compared to what we had until now?

The card has the same design, but it comes with a mark on the back - Recycled Plastic.I kept the design precisely because it is very well known. 😉

2 votes

Repayment in equal or decreasing installments?

You can choose what suits you: Equal installments offer you the same monthly amount and predictability; Decreasing installments start higher, but decrease over time and ...

3 votes

What will my overdraft interest rate be?

The interest rate on the Overdraft is variable and is determined individually, depending on your client profile and the policy of Transilvania Bank.What is important ...

6 votes

Where can I check the balance of my pension account?

If you are a BT client, you will be able to check shortly, simply and quickly, the balance of your mandatory private pension account in BT Pay. Alternatively, you have access ...

6 votes

I have my Pillar 3 pension with another administrator. Can I transfer it to BT?

Yes, to transfer the asset held to another voluntary private pension fund to one of the voluntary private pension funds managed by ...

6 votes

What are the payment methods for the direct credit card?

We have several payment methods ready for you; just make sure you have prepared the barcode from the middle of the statement (you can also enter ...

15 votes
Only for BT clients

Do I have a commission for BT Pay Kiddo?

Here you can see all our taxes and fees. 😊

3 votes

What should I do if I forgot the PIN code of the Direct card?

If you forget the PIN code, you can proceed as follows: ❶⠀Call us at the number 021 308 4000, and our colleagues from the Call Center* will help you as soon as possible. ...

2 votes

Is the money lost in case of death?

Accumulated money is not lost in the event of death, but is inherited by the legal heirs.

4 votes
Only for BT clients

What is the age limit for a personal loan insurance policy?

The client must be at least 18 years old and at most 70 years old.

2 votes
A decade of flexible payments
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A decade of flexible payments
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