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The card enrollment could not be completed. What can I do?

If you followed the card enrollment process exactly and yet you have not succeeded, it is possible to find yourself in one of the following situations:

❶⠀your card is temporarily or permanently blocked (you can check this either in BT Pay or by calling the Call Center at the number 0264 308 028*);

❷⠀you did not enter the data correctly;

❸⠀OTP code (One Time Password) was entered late;

❹⠀your card has expired (you can check the date on the front of the card).



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