What can I do if my phone with mobile banking applications has been stolen/lost?

This can happen to anyone and the first thing you need to do is request the blocking of the BT Pay application. Our colleagues from the Call Center (0264 308 028) I can help you with blocking the card, the applications, and with checking recent transactions, to make sure that no payments have been made without your consent.

Another solution is to go to the nearest BT branch, and our colleagues will help you both with blocking the card and the applications, as well as with checking the transactions.