What should I do if my Star card expires?
If you have used the Star card in the last 6 months, we automatically renew it and inform you by SMS when you can pick up the new card from the unit where you ...
How can I monitor the card of the holder I just issued from BT Pay?
If you access the "Accounts" menu you see all the cards attached to each account in particular, including those of the holder. You can see the expenses made with ...
How do I see how much money I have left on my card?
Directly from BT Pay, you check how much money and how many points you have on the card, what you spent the money on, grouped also by categories. 😊
What happens to my credit card limit?
The credit line you currently have through the OTP credit card remains valid. This will be taken over by Transilvania Bank on ...
I want to issue a card holder from BT Pay, but that person does not have the application installed. How do I proceed?
After following the issuance steps in the app, the cardholder will receive an SMS with a link guiding them to install BT Pay and to go through ...
Why do I get an error after entering the Personal Numeric Code when I want to issue a holder card?
This means that the holder has already issued a possession card for the respective Personal Numeric Code (CNP).
What fees are there for the credit card from Banca Transilvania? Do I keep the same minimum monthly payment?
Offer from Banca Transilvania was described in the Notification sent to all customers. If you want more details it is necessary to go to ...
Is the free SMS Alert offer also granted to designated holders? Is SMS Alert automatically activated on any card? If yes, please tell us the criteria based on which it was activated on certain debit/credit cards.
SMS Alert Service provided by BT can be requested by clients taken over from OTP, being available for free until the date of 28 ...
The client wants to know if they have to sign something at Transilvania Bank.
Yes, when picking up the Transilvania Bank credit card you will sign a credit card contract. You can take it directly from the BT unit. However, we emphasize that ...
If I issue a card holder card from BT Pay, how will they be able to take possession of the card?
At the moment when you follow the issuance steps in the app, you will need to choose the method by which you want the card to be sent to the holder. They can pick it up ...
How do you earn STAR points?
Consider a few things: Make sure that the partner store offers Star points for full purchases - it is possible that some stores may offer ...
Since when can the new cards be picked up?
Cards will be distributed starting from January 16, 2025, from the BT / OTP unit mentioned in the notification you received. You can check your new ...