If my Direct card expires this month, will a new one be automatically issued to me?
The card is automatically renewed only if it was used in the last 12 months, before the expiration date. 🤔 About one month before, a ...
What can I do if my Direct Card has been left in an ATM from another bank?
If this happens to you, it is good to know that you need to recover your card from the bank that owns the ATM. 🏧 Therefore, it is necessary to ...
If I deposit a larger amount on the Direct card, do I need to notify?
Yes, you need to call us at the Call Center at the number 021 308 4000 to accelerate fully or partially the future installments (early repayments).
If I have sent someone my IBAN code, associated with the Direct Card, can they have access to the money in my account?
No, because the Direct Card has only a record account and cannot be used as an IBAN. Whatever happens, do not provide anyone with your card details: the number, ...
What can I do with my credit card, issued by BT Direct?
A lot of things. Here they are: ➤ commission-free purchases in stores equipped with POS; 🛒 ➤ commission-free online shopping; 🌐 ➤ installment purchases ...
How should I reply to the SMS rates anywhere?
After the transaction is settled, you will receive the SMS within a maximum of 24h. 😊 You must reply within the next 3 days with the text from the message: "RATE ANYWHERE the value ...
In how much time do I receive the SMS to split the purchases into installments?
After the transaction is settled, you will receive the SMS within a maximum of 24h. 😊 If you have not received the SMS, forward the request to contact@btdirect.ro or call 📞 ...
In how much time must I request the cashback / money back on the card?
Well, if you are not in a hurry to receive the monthly bonus, know that we keep your loyalty bonus for 12 months from the date it was granted. 😉 Then it expires ...
Can you choose installments through BT Direct credit card via SMS?
Yes, and it is very simple to do this: • You receive an SMS where you have to choose from the 2 installment options for the amount paid; • You respond within a maximum of 3 days with ...
Can I make online transactions abroad with the BT Direct card ?
All cards issued by us can be used at merchants abroad or on websites from other countries. 🌍 Or, of course, you can withdraw money from ...
Why do I have interest on the BT Direct account statement if I have installments without interest?
Hmm 🙁... There are 2 situations in which you find interest in the account statement: ➤ Check if you have paid the entire amount of last month's statement. If you have not ...
Why didn't I receive the BT Direct account statement by mail ?
The account statement starts from us on the date of issue and is sent within a maximum of 5 days by mail. Unfortunately, we cannot verify the delivery date by mail. ...