I have to receive an amount of money in euros on the card, the card is in RON, how long can I withdraw the amount?

In order to make a transfer in a currency other than RON, you must have opened a current account at our place in the respective currency, that is euro. 💶

In case you give to the one who transfers the money the IBAN code related to a cont in another currency (for example RON), the transferred amount will not be received by that account since we do not automatically perform currency conversion, but we credit the account for the currency in which we receive the amount.

In order not to refuse the transfer at the moment of receiving the money, we open a current account in the respective currency for you, the condition being that the transfer details are correct. 🙂

The good part is that later, we do not charge you a commission for account management or for foreign currency collections.

You should also know that a transfer from abroad takes, on average, between 3 and 5 working days. However, the duration can be even shorter than that.

Depends on the type of transfer! 😊

What you need to know when sending or receiving money through Western Union?

➤⠀when sending via BT24 Internet Banking you only need to know the name of the transfer beneficiary, the destination country, the desired transfer amount, and its currency;

➤⠀upon receipt through BT24 Internet Banking you must know the sent amount (+ / – 10%), its currency, the country from which the money was transferred, and the MTCN number *;

➤⠀sending via ATM is not available, unfortunately, and for receiving through the ATM, you need the card 💳 for individuals issued by Banca Transilvania and you need to know the MTCN number*. Commissions are paid only by the sender and are standard;

➤⠀when sending through the BT counter you will need your identity document and you must know the full name of the recipient, the country where you want to send the money, the currency and the amount you want to send. Do not forget to communicate the code to the recipient MTCN* for withdrawing money. In some countries this is mandatory;

➤⠀at the BT counter reception you must have your identity document and you must know the country from which the money is sent to you, the full name of the sender, the amount (+ / – 10%), the currency of the amount and the MTCN code* which you must receive from the sender of the transfer.

* In case you wonder  „What is the MTCN?” , you can find the answer in the question dedicated to this topic. 😉

Where do you find Western Union transactions in BT24 Internet Banking?

➤⠀in BT24 Internet Banking (menu Trasferimento” ➭submenu„Western Union”);

Good to know:

Transactions carried out on the territory of Romania will be paid in the same currency in which they were sent. 💱

In the case of online transactions (BT24 Internet Banking) from abroad to Romania, your account is credited with the expected amount in the account currency. If the amount you receive is in a different currency, the amount will be converted into the account currency at the exchange rate set by Western Union. 🤔

By means of a BT card you can hold 2 or more accounts in different currencies, the account being attached to the RON currency. However, transfers / currency exchanges between accounts are possible through the BT24 Internet Banking application.

For more information related to the Western Union service, call the phone number 0800 801 044**. 📞

** Accessing page „Call Center”, you can see in real time:

➤⠀how many clients are already talking on the phone with our colleagues;

➤⠀how many people have called us and are waiting to be taken over;

➤⠀what is the average waiting time to get in touch with us.