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2632 questions and answers
Only for BT clients

Can I lease a car for my Start-Up?

Of course! You can do this through BT Leasing, as we offer financing including to start-ups 😊. But to start off well informed it is good to ...

54 votes

Can I repay the loan online early?

Currently, you can repay in advance in full or partially a loan in progress at BT only at a BT branch. You just need to deposit into your current account ...

81 votes
Only for BT clients

I have an account at BT which I have not used anymore. How long is it still active?

If you do not use the account for 12 consecutive months, we can make the decision to close it. 🙁

141 votes
Only for BT clients

How do I activate BT Pay Kiddo?

You can activate the BT Pay Kiddo option for your child with a bank account directly from BT Pay. Here you have all the steps: You follow the identification steps, if it is ...

79 votes
Only for BT clients

If I lost the insurance policy, what should I do?

Stay calm, things like this still happen, and the solution is super simple! 👍All you have to do is get in touch with the company where you made ...

117 votes
Only for BT clients

I have a small business, can I apply for a state grant?

Yes, you can apply for the grants awarded by the state to support current activity or for investments. 😃To be able to apply for the grant / ...

46 votes

What card details need to be entered when making a card payment online?

When it comes to online payments, the information usually requested from you is: ➤⠀card number;➤⠀card expiration date;➤⠀the name written on ...

132 votes

Can I refinance loans from other banks or non-banking financial institutions through Direct Credit?

Yes, you can refinance any loan or credit card held, through the Direct Card or through credit, provided that supporting documents are presented.

76 votes

What is BT Visual Help?

It is an alternative way to do banking without having to come to the bank anymore. We created BT Visual Help as a kind of digital self-service, with which, as ...

126 votes

What does Pillar 3 mean?

Pillar 3 is the optional pension privately managed, meaning the money voluntarily accumulated by you for your future pension. 👍In this system, you can ...

137 votes

What is the “exchange rate” (or “rate of exchange”)?

Exchange rate (exchange rate) represents the price of a monetary unit of a country's currency, expressed in monetary units of another country. 🌍How many types ...

55 votes

What are the withdrawal fees depending on my BT card - VISA Classic or Mastercard Mondo?

The good part is that at BT ATMs you can withdraw cash without any fee. And there are sooooo many. 😃If you still have an emergency and need to withdraw ...

81 votes