2762 questions and answers

Can I use BTPOS on Android and BTPOS app on iOS simultaneously?

Yes, however the same authentication data (MID and TID) cannot be used on both solutions or on the same devices.

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How is the migration done from BTPOS Android to BTPOS iOS app?

Merchants who already use the Android version and wish to switch to iOS must notify BT representatives to update the specifications.

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What security measures does the BTPOS app iOS application have?

The application uses advanced security mechanisms: data encryption, native iOS protections, and integration with certified payment solutions.

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What errors can occur in the BTPOS iOS app and what should be done?

Connectivity errors, card reading, configuration or processing may occur. For general situations, there is the FAQ section in the application. If the problem ...

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Where can I request support for the BTPOS app iOS?

Merchants can contact the dedicated support channels of Banca Transilvania, by e-mail or phone.

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What does the BT Pay Home Insurance cover?

The policy protects your home and the goods inside it. Depending on the chosen package (Gold or Silver), the insurance ...

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What are the optional coverages of home insurance from BT Pay?

You can add the following optional coverages: heating plant insurance; electrical damages; emergency technical assistance "Home".

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For what period is the Home Insurance in BT Pay concluded?

Home insurance from BT Pay is concluded for a period of 12 months.

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For what kind of homes can you activate a home insurance from BT Pay?

Is eligible any housing: located on the territory of Romania; owned by a natural person; legally built and used exclusively for use ...

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How is the payment of the optional insurance policy or optional + PAD made?

Insurance premium can be paid: in full or in 6 or 12 installments, with credit cards from Banca Transilvania. Payment is always made in lei, and ...

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Can properties that are not under the bank's warranty be insured?

Yes. Can be insured: properties under BT warranty; properties under warranty of other banks; properties not purchased through credit. Insurance can be ...

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How to access home insurance from BT Pay?

You can access the option from multiple places in the app: from the main screen → Insurances → Home insurance from HUBs or from Loans → Insurances Everything ...

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