What is the Notifications Center in BT Go?
Here you receive all notifications related to transactions, offers, invoices, signatures or also important messages - all in one place.
How can I log out of the BT Go application?
Press the "Log out" button from the "Your profile" menu on the phone or from the web platform.
Where can I find information about the Rewards in Motion function
You can find the Active Awards section on the app's homescreen, in the News area or at Offers.
If I pay with the Direct Dedeman card abroad, will I benefit from loyalty points?
Unfortunately no, only in Dedeman stores in Romania or online on the partner's website do you receive a 5% loyalty bonus (loyalty points that are ...
When will the Hungarian language be available in the application?
Hungarian language is already available in BT Pay and can be set by accessing the main menu of the application → Settings → Change language.
How do I change the profile picture in BT Pay?
Click on your name, in the lower left part, then press on the icon with the camera above your name and upload the desired image. Also ...
How do I quickly conclude a RCA auto policy through BT Pay?
If you are a BT client, open the BT Pay application, enter the Insurance section and there you will find the RCA Insurance. Then, all you have to do is:- to ...
Why do I have to go through video identification steps when activating BT Go?
Video identification in the BT Go application is an essential step to increase the security level of your account and gives you full access to transactions ...
What do I do if I cannot complete the video identification steps in BT Go?
In case of an error during video identification in BT Go, you can contact the BT Call Center service or we are waiting for you at any BT unit.
Do I also need a phone security method if I have a PIN in BT Pay?
Yes. Because we want to ensure that your confidential data is protected, the phone must always have an active security method.
I am a Premium client and I need help. What do I do?
You have a dedicated specialist who can support you with any questions related to products, cards, investments, or loans. We are here 24/7, through the line ...
Can I set recurring invoices (subscriptions) in FGO?
Yes, from the invoice menu you can activate recurrence and choose the issuing frequency.
