Only for BT clientsWhat do I do if I cannot complete the video identification steps in BT Go?In case of an error during video identification in BT Go, you can contact the BT Call Center service or we are waiting for you at any BT unit.Last update2026-06-12Was the answer useful to you? 0 How can we improve the answer? We are sorry that this answer was not useful to you. Help us improve it0/500Send feedback 0