If I pay with a card at the store and receive a loyalty bonus, and then return the product, what happens to the bonus?
Your loyalty bonus is canceled when you return the product.
How do I apply for Premium Club?
If you meet the criteria, you can apply directly on the dedicated Premium Banking | Banca Transilvania website. A team member will contact you to ...
Can I activate dark mode (Dark Mode) in BT Pay?
Of course, e super semplice. Entra nelle impostazioni dell'app BT Pay e attiva la Modalità Scura. È più cool, più rilassante per gli occhi e ha un aspetto davvero bello. Tu ...
What can I do if I fail to photograph the identity card?
Make sure that: you use a permanent identity document, the document is legible, not damaged, the phone focuses correctly, all edges of the document are ...
If I am a client with accounts opened in Italy, can I use BT Go?
Sure! If you are a user of the BT Go application and have accounts opened at the BT Italia branch, you have access to a number of useful features, among ...
I have not received the installation completion notification.
Data validation usually takes a few minutes, but it can take up to 24 hours. You will receive a notification in BT Pay when you can use the application.
How can I update my personal data?
The platform https://client.btpensii.ro can be used for updating personal data and for expressing consent for transmission ...
Can I activate biometric login from BT Go?
Yes. Access "Biometric login" from the "Your profile" section and you can enable or disable this feature.
Do I have to move my salary to BT in order to refinance a personal loan?
You can refinance a personal loan at Banca Transilvania without being required to transfer your salary to the BT account. However, transferring the salary may ...
Can I schedule a payment for a future date from BT Go?
Yes, you can schedule individual payments or utility payments for a future date, directly from the application.
What are the technical requirements that my phone must meet to use BT Go?
For Android you need at least version 9.0, and for iOS version 15. The application does not work on rooted phones or with jailbreak.
What types of biometric authentication are allowed?
You can always choose between PIN and biometrics (Face ID or fingerprint), depending on the capabilities of your phone.
