What can I do if I can't photograph my identity card? - IntrebBT | Transilvania Bank

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Only for BT clients

What can I do if I fail to photograph the identity card?

Make sure that:

you use a permanent identity document,
the document is legible, not damaged,
the phone focuses correctly,
all edges of the document are visible,
the background is neutral. If you have difficulties, ask a colleague for help.

Last update

2026-06-12

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