17 questions and answers
What dangers am I exposed to once authenticated?
If you need to temporarily leave the screen or device, first log out by pressing the "Close application" button. A screen ...
What can I do if I notice suspicious transactions in my account?
We encourage you to check transactions as often as possible, to have control and security over your money. You can do this directly from BT Pay, just in a few ...
I have set a complex password. Do I need to worry about anything else?
A complex password is the first step towards increased security. 💪However, it must not be stored on any device, in the browser, or recorded on ...
I received an email/SMS from BT that seems suspicious.
Well, if something seems too good to be true or you have the slightest suspicion that it might be a fraud, it most likely is. Pay attention to messages that ...
What can I do if my phone with mobile banking applications has been stolen/lost?
This can happen to anyone and the first thing you need to do is request the blocking of the BT Pay application. Our colleagues from the Call Center ...