BT Direct card enrollment could not be completed. What can I do?
If you have completed the card enrollment process but still were unsuccessful, you may be in one of the following situations:
- your card is not active or is temporarily/permanently blocked – you can check by calling the Call Center at 021 308 4000
- you did not enter the data correctly
- the OTP (One Time Password) code was entered late;
- your card has expired (you can check the date on the front of the card).
For additional information and assistance, between 08:00 and 20:00, you have the following options:
- BT Direct virtual consultant - click here
- Call us at 021 308 4000, and a colleague will gladly assist you.
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