What is necessary to access the archive downloaded from BT Go?
To access the archive, a utility or an application capable of reading .zip files is required, installed on the PC, laptop, or mobile device ...
How to download the archive on the BT Go web platform?
On the web, the download is done through the web browser used. The download button becomes available only after processing the archive and after a ...
What happens if there are no statements available in the selected period in BT Go?
If no statements are available, you will receive a notification informing you that there are no account statements available in the selected period.
Will I still have access to OTP account statements after migration?
Yes, the statements related to the current accounts with transactions carried out at OTP Bank can be requested at any BT unit.
Can I generate the archive for the current month from BT Go?
No, the archive can be generated for the previous month or any other month from the last 10 years, but not for the current month.
Can I select certain accounts for download from BT Go?
No, all statements for your accounts from the selected period will be included in the archive. Statements for accounts closed on the date ... are not included
Can I customize the name of the .zip archive generated from BT Go?
No, the archive name will be automatically generated based on the date and time of download to maintain consistency and organization.
How can I track the status of the archive processing/downloading on the BT Go web platform?
After pressing the generate button, the archive enters the processing stage. When the processing is complete, after refreshing the page, the button to ...
How can I track the processing/downloading status of the archive in the BT Go mobile app?
After pressing the generate button, the archive enters the processing stage. We will notify you when the archive is processed and the download button becomes ...
How can I download from BT Go a bank statement for multiple days?
To obtain the desired statement, go to the Account Statements section, choose the account that interests you and select the Daily statement type. Then ...