What should I do if I lost my Direct Card? - IntrebBT | Transilvania Bank

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What should I do if I have lost my Direct Card?

Regardless of the situation encountered, we recommend that you block him immediately!

Can you do this :
❶⠀From BT Pay:

➭ choose the card that was stolen from you (select it by touching it) and go to the "Settings" menu that will appear on the right side of the screen in the form of a ⚙;

➭ choose "Block card" and then select "Permanently block this card".

❷⠀ Calling our colleagues from the Call center at the number: 021.308.4000, key 2.

Last update

2026-06-12

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BT DIRETTO