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What are the usual situations in which BT contacts me by phone?

We can usually contact you for:

➤⠀solving some issues related to your card;

➤⠀verification of transactions identified as suspicious;

➤⠀your notification in case you have won a prize;

➤⠀to inform you that you have unfinished bill payments at the ATM;

➤⠀the information about aspects related to the account and our products that you use;

➤⠀solving a request you sent us by e-mail, messaging BT24 or social media;

➤⠀questions about your experience with us.

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