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101 questions and answers
Only for BT clients

How can I renew my card before its expiration?

You can reissue your card as follows: ➤ request its reissue at any BT unit or by calling the Call Center ➤ if you are the account holder person ...

152 votes
Only for BT clients

What should I do in case of card loss?

❗⠀Immediately upon noticing the loss of your card, block it urgently. You can do this in five ways:❶⠀From BT Pay: ➭ choose the card that was ...

54 votes
Only for BT clients

When do I have to repay and what amount from the credit used on the card?

For a credit card, you must repay at least 10% of the used credit value within a calendar month, between the 1st and the 25th of the month ...

98 votes
Only for BT clients

Is it possible to receive new cards abroad?

Yes, it is possible. 😃You can make this request at the Call Center 0264 308 028 or 0264 303 003 and through a secure message sent via Internet Banking. In ...

234 votes

What is the „card”?

Well, the card is a modern payment instrument, which comes in the form of a rectangle. 💳When it comes to BT cards, it is good to know that these ...

49 votes

What is the grace period of the credit card?

➤⠀in the case of cards intended for individuals (STAR Forte, Gold, Platinum, Mastercard Forte Medici, Flying Blue Classic and Premium), the line of credit ...

26 votes
Only for BT clients

How do I enroll my card in 3D Secure?

Enrollment and activation of cards in 3D Secure are done automatically. Therefore, no effort is required from you! 🙂

72 votes
Only for BT clients

How do I cancel an online payment?

In this case, unfortunately, we cannot do anything. 😥You need to contact the merchant. 📞Only he can stop the settlement of a transaction and, possibly, ...

34 votes
Only for BT clients

How much does it cost to register the card in the Verified by Visa or Mastercard SecureCode system?

The cards are automatically enrolled in the 3D Secure system, free of charge. 😃

89 votes

What limit can the credit card have?

Credit card for individuals can be attached to a credit line of up to 5 eligible monthly incomes, as follows: ➤⠀up to 5,000 is granted ...

13 votes
Only for BT clients

I want to make an internet transaction, abroad, with the card issued by BT. Is this possible?

Yes. All cards issued by BT can be used in Romania and abroad, wherever the logo under which the card is issued appears (VISA, VISA Classic or ...

65 votes
Only for BT clients

Can I make online transactions abroad with my BT card?

All cards issued by us can be used at merchants abroad or on websites from other countries. 🌍Or, of course, you can withdraw money from ...

110 votes