BT Alert - QuestionBT | Transilvania Bank
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28 questions and answers
Only for BT clients

How can I be informed about the transactions made with the card and about the amounts I receive in the account?

Super simple – with SMS Alert you stay informed in real time when: ➤⠀You receive money in your personal account;➤⠀You make transactions with your card or the cardholder's ...

280 votes
Only for BT clients

What is the difference between BT Alert and SMS Alert?

BT Alert is a service addressed to corporate clients through which notifications are sent to the mobile phone regarding:➤⠀collections;➤⠀the balance ...

400 votes
Only for BT clients

How can I activate the BT Alert service?

You have at hand 4 ways through which you can request BT Alert:❷⠀ in any BT branch❸⠀by phone, by calling the Call Center: 0264 308 028 / *8028 (callable ...

78 votes
Only for BT clients

Do I receive messages through BT Alert even when I make payments?

Yes, through the BT Alert service you receive notifications also in case of payments made from: ➤⠀current account;➤⠀from the VAT account; ➤⠀or the escrow account. This ...

124 votes
Only for BT clients

How can I disable or change the BT Alert service?

You can do these things in 2 ways:❶⠀Through the call center, accessing the dedicated page on the BT Questions website❷⠀At any of our units, if ...

88 votes
Only for BT clients

If I want all the BT Alert options (balance, receipts, seizures, checks / promissory notes / bills of exchange received for payment, refusal to pay payment instruments), do I pay for each one individually?

Of course not! 😊 I put all these options into a single subscription and called it BT Alert. Basically, it is a way through which you can find out ...

105 votes
Only for BT clients

What facilities does the BT Alert service offer?

BT Alert is the product we make available to legal entities, offering them the possibility to receive SMSs for: ➤⠀attachments ...

88 votes
Only for BT clients

What types of notifications are available in BT Alert?

Through BT Alert, you have access to the following notifications: 😉➤⠀collections in the bank account, in the VAT account or in the escrow account;➤⠀the current account balance or ...

8 votes
Only for BT clients

If I exceed the number of messages included in the BT Alert subscription, do I have to pay?

Yes, the messages you receive beyond the number included in the BT Alert subscription are charged. Their cost is 0.5 RON / message. 🙂

72 votes
Only for BT clients

What information does the BT Alert Payment refusal message contain?

The BT Alert message Payment refusal contains the following information: ➤ Date ➤ Type, series and amount of instrument ➤ Payer name ➤ Refusal type (total/partial) ➤ Amount ...

16 votes
Only for BT clients

What is the monthly subscription cost for the BT Alert service?

You have two package options for the BT Alert service, so you can choose the subscription suitable for the activity you carry out:❶⠀with 40 ...

11 votes
Only for BT clients

In how much time will I receive the SMS with my information?

If you make a recharge on the current account, the SMS arrives instantly. ✨

15 votes