How do I enroll my card in 3D Secure?
Enrollment and activation of cards in 3D Secure are done automatically. Therefore, no effort is required from you! 🙂
Do I receive messages through BT Alert even when I make payments?
Yes, through the BT Alert service you receive notifications also in case of payments made from: ➤⠀current account;➤⠀from the VAT account; ➤⠀or the escrow account. This ...
What is a "transaction"?
It is an agreement between two or more parties through which a commercial exchange is made. 💱
How do I cancel an online payment?
In this case, unfortunately, we cannot do anything. 😥You need to contact the merchant. 📞Only he can stop the settlement of a transaction and, possibly, ...
I can’t withdraw money from ATMs abroad, but I can pay merchants who accept card payments. What can I do?
In this case, contact the Call Center* at 0264 594 337 (internationally dialable phone number) to assist you with verifying the situation ...
What limit can the credit card have?
Credit card for individuals can be attached to a credit line of up to 5 eligible monthly incomes, as follows: ➤⠀up to 5,000 is granted ...
I want to make an internet transaction, abroad, with the card issued by BT. Is this possible?
Yes. All cards issued by BT can be used in Romania and abroad, wherever the logo under which the card is issued appears (VISA, VISA Classic or ...
How can I return the full or partial amount to the client in the case of a POS transaction?
You can request BT to return fully or partially the amount of a transaction made on the POS by sending the transaction information by e-mail to the address: ...
Is it possible to make transactions with meal voucher cards on POS?
Through BT's POS terminals, transactions can be made with meal voucher cards issued by all operators. To accept transactions with cards ...
Can I make online transactions abroad with my BT card?
All cards issued by us can be used at merchants abroad or on websites from other countries. 🌍Or, of course, you can withdraw money from ...
How am I protected in case of fraudulent transactions carried out without my consent with the card I hold?
According to the law, in accordance with the issuance contract concluded between us and you, as the cardholder, we are obliged to compensate you in case of ...
What can I do with my credit card?
A lot of things. Here they are: ➤⠀purchases without commission in stores equipped with POS;➤⠀online shopping without commission;➤⠀cash withdrawals from counters ...