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2632 questions and answers

What can I do if I notice suspicious transactions in my account?

We encourage you to check transactions as often as possible, to have control and security over your money. You can do this directly from BT Pay, just in a few ...

1 votes
Only for BT clients

Can I choose a minimum amount for a payment, for which I receive an SMS?

Yes. 🤓The BT Alert service is flexible also regarding the minimum amount for which you receive SMS. You can therefore choose a minimum collection amount for ...

9 votes

Does the subscription include hosting?

Yes, all subscriptions also include hosting. The stores created on the Blugento platform benefit from Kubernetes technology, a cloud hosting solution of ...

0 votes

Can I create an account on BT Trade without making transactions?

A DEMO account😃 can be opened, which allows access to the trading platform where the application's features can be seen, as well as tracking ...

21 votes
Only for BT clients

How much time do I have to confirm these transactions?

From the moment the online transaction is initiated, you have 5 minutes to confirm ✅ or reject ❌ the transaction.

2 votes

How can I modify the initial approval conditions?

To change the initial approval conditions, you just need to request approval from the bank. From there, we take care of notifying FNGCIMM.

2 votes
Only for BT clients

What method do you recommend to me so that the payment process is simple and fast?

Categorically BT Pay! 🤩Moreover, if your phone unlocking method is fingerprint or Face ID, the process is even simpler. 😁

3 votes
Only for BT clients

If I own some of the products included in the UNLIMITED package in the BT network, will I have to deactivate them if I want to benefit from this package?

No, the signed contracts remain valid, and the discounts are applied automatically once the package is activated. 😃

0 votes

What do I need to do to benefit from insurance abroad?

If you are abroad, in case of any incident, call the dedicated Groupama number, namely +40264 224 224. 😊

5 votes

What is an "agricultural credit"?

It is a loan aimed at supporting the agricultural sector, providing producers in this sector with the necessary funds for activities ...

4 votes

Can I have BT Pay without confirming my phone number?

No, because this will be the phone number declared in relation to us. 😞 In addition, based on the phone number, you can send and receive money from the app.

3 votes

When can I apply to Start-Up Nation?

Registrations started on July 19 at 10:00 AM, and the electronic application will be open for 30 working days, until September 1 ...

14 votes