What happens if I reject the notification received in the BT Pay Mobile app for a transaction from BT Pay Web?
The transaction will not be processed and you will need to initiate it again from BT Pay Web if you want to continue.
How do I sign a transaction in BT Pay Web if I do not have access to BT Pay Mobile?
If you do not use BT Pay mobile or if it is not available, you can sign the transaction initiated from BT Pay Web using the code we send you ...
I approved a transaction in the BT Pay Mobile app, but it was not completed in BT Pay Web. Why?
I approved a transaction in the BT Pay Mobile app, but it was not completed in BT Pay Web. Why? Is it possible that the request has expired or ...
What should I do if I receive a notification in the BT Pay Mobile app for a transaction that I did not initiate in BT Pay Web?
Do not approve the request and reject the notification from the BT Pay mobile application. For the safety of your account, contact the bank.
Where can I see how much I owe on my BT Direct credit card?
You can see the amount due on your monthly account statement, which we send by e-mail or by mail, depending on your request. In "Monthly Debt ...
Are online transactions with the Direct Card limited?
Each BT Direct card has predefined transaction limits, including for cash withdrawals from ATMs. With all BT credit cards ...
What is the SMS Alert service and how do I activate it?
SMS Alert service is a way to keep you constantly informed via SMS about the status of your Direct Cards transactions and the amount ...
How do I change the registered address in BT Direct?
If you want to update your personal data, you can send us an email at actualizaredateBTD@btdirect.ro, accompanied by a copy of your ID...
How do I get a new barcode for my BT Direct loan?
Very easy. Access the generator here and you will receive the barcode by entering the account number under the "Cards" section. If you cannot download the code ...
How can I change the limit on my BT Direct card?
If you want to increase the limit on your BT Direct credit card, visit the Dedeman or Carrefour stores, at the instalment offices – you only need ...
How can I change to receive the statement by email instead of by post?
To change how your account statement is sent, you can use the virtual assistant on the BT Direct website or call 021 308 ...
Can I include family members in the Metropolitan insurance?
Yes. For the health insurance from Metropolitan, you can extend coverage to family members as well, so that your loved ones also benefit from ...
