Why have I not received the account statement, issued by BT Direct via e-mail ?
Hmm 🙁... The account statement is sent by e-mail within a maximum of 5 days from the issue date 📅. Check the previous statement for the issue date and see if ...
How can I deactivate the SMS Alert service for the Direct Card?
Simple and easy, just as you are used to. 😉 And if you don't believe us, call the Call Center and our colleagues will help you as soon as possible. 😊
How can I make a partial credit refund if I do not have the entire amount available in BT Go?
Partial reimbursements are currently not available in BT Go. To make a partial reimbursement, we invite you to a BT unit.
How can I request a card from BT Pay Web?
Simple and fast. 😄 From BT Pay Web you can request a new card from the Dashboard (the "Cards" section) or from the "Products and Services" menu – "Cards", the button ...
What documents do I receive after the full early repayment made through BT Go?
After processing the refund, you can request a confirmation address for the credit closure at any BT unit.
Who can set a PIN code in BT Pay?
Functionality is available for all customers over 18 years old, account holders or card users, and have gone through the process of ...
Do I need to have a BT leasing or credit to be able to get insurance through BT Broker?
BT Broker services are open to everyone. 🪪You can turn to us for any type of insurance, auto, home, health, travel, or for your business, ...
How can I request an additional card issued by BT Direct?
If you want to add a designated holder who will have access to your credit limit through an additional card, we are waiting for you in any Dedeman store or ...
How can I open a business account directly from BT Go?
It takes less than 5 minutes to start doing business at BT. ⚡1. Download the app from the App Store/Google Play/Huawei Store2. Check that you meet ...
How do I check if I have paid a certain amount or look for a transaction?
In the Cards or Accounts menu, select the card, then the Transaction History option and use the magnifying glass to search by name or amount.
How can I update the BT Pay application?
Update the app from Play Store, App Store or App Gallery. Make sure your operating system is up to date.
How do I make a foreign currency payment from BT Pay Web?
To make a payment in foreign currency, you must have an account opened in the respective currency, then access the payments menu, choose "New payment" or "Payment between ...