Until what time can I make currency exchanges in BT Ultra Web?
In BT Ultra Web you can make currency exchanges from Monday to Friday, between 09:00 and 17:30.
How can I delete a signature from a payment order/payment file?
If a payment order has been signed, the signature can be deleted by clicking the "revoke signature" button next to the respective order.
Do OTP Bank clients holding a product issued by Banca Transilvania before being migrated have to sign the GTC?
By the notification you received by mail, you were informed that starting March 3, 2025, the CGA-PF Banca Transilvania will be applied. If you want to...
Can I make cross currency payments from BT Ultra Web?
Unfortunately, no. These types of payments can only be made at Banca Transilvania branches.
What happens to my life insurance attached to the loan transferred from OTP?
Life insurance attached to loans will remain active and taken over by Banca Transilvania.
How much cash can I withdraw from the ATM with the Direct card?
You can withdraw a maximum of 2000 lei/day, from any ATM.
If I open a new account, does it automatically appear in the BT Ultra Web app?
For any newly opened account, it is necessary to make a request to your Relationship Manager. Newly opened accounts are not automatically displayed in BT ...
What card do I receive at Banca Transilvania?
Banca Transilvania has sent to all OTP clients the notification by which it informs on which products the products from OTP are being migrated, products ...
What fees apply for the Star shopping card?
The commissions for the Star BT shopping card vary depending on the type of card (Forte, Gold, Platinum). You can check them all on the page ...
What happens if I have a scheduled payment to an OTPAM investment fund?
If you had a scheduled payment to an OTPAM investment fund, it has been canceled starting from 03.03.2025.
How do I set my PIN during BT Pay installation/reinstallation, after identification?
You accept the terms and conditions of the application. You check the security policy. You validate the received SMS OTP code on the phone. Your identity is validated (through BT ...
How do I deactivate the SMS Alert service from BT Pay Web?
If you want to disable your SMS Alert service from BT Pay Web, access the "Cards" section from the Dashboard or from the "Products and Services" menu → ...