Does the designated holder on my account related to the STAR shopping card have access to the points accumulated on the account?
Yes, the designated cardholder provides access to your account and the STAR points accumulated on the account. 🙂
I have a STAR Forte card and I want to issue a cardholder card for my wife, is there an annual administration fee?
In the case of the STAR Forte card for the designated cardholder, the annual administration fee is 15 Lei. 😉
How do I issue a card for someone else?
Press "More" on the BT Pay app home screen – from there choose the option "Issue a card for someone else". The card will be linked to the same ...
How many designated holder cards can be issued through BT Pay?
Each account holder has the possibility to issue 2 debit cards per holder / card type and 4 credit cards per designated holder / card type.
I issued a card holder from BT Pay, but the person for whom I made the issuance is instructed to take a picture of the ID card and take a selfie? Is it normal?
If the person to whom you wanted to issue the card has an older version of the application, before completing the card issuance flow, you must ...
How can I monitor the card of the holder I just issued from BT Pay?
If you access the "Accounts" menu you see all the cards attached to each account in particular, including those of the holder. You can see the expenses made with ...
I want to issue a card holder from BT Pay, but that person does not have the application installed. How do I proceed?
After following the issuance steps in the app, the cardholder will receive an SMS with a link guiding them to install BT Pay and to go through ...
Why do I get an error after entering the Personal Numeric Code when I want to issue a holder card?
This means that the holder has already issued a possession card for the respective Personal Numeric Code (CNP).
If I issue a card holder card from BT Pay, how will they be able to take possession of the card?
At the moment when you follow the issuance steps in the app, you will need to choose the method by which you want the card to be sent to the holder. They can pick it up ...
What are the conditions to issue a cardholder card from BT Pay?
You must be a BT client, a natural person, of legal age... and have BT Pay 🥹
How much time does the holder have available to complete the issuance flow initiated by the holder?
The holder has 30 days to complete the issuance process initiated by the owner.