88 questions and answers
For the period when OTP clients cannot use Digital Banking services at all to perform transactions, what alternatives do they have?
During the period February 28, 2025, 12:00 PM - March 3, 2025, OPT customers will not have access to any Internet/Mobile Banking platform.
For the period when OTP clients cannot use Digital Banking services at all to perform transactions, what alternatives do they have?
In the period February 28 at 12:00 - March 2 the transfer process of accounts and products will take place; thus, OPT clients will not have access to ...
Only for BT clients
What can I do if the BT GO registration QR code has expired?
If you have not received the unique code, we advise you to check if the number displayed in BT GO is the current one. In case the phone number needs to be updated ...
Only for BT clients
I have an unsuccessful payment in the BT Go app, what can I do?
If for technical reasons the payment could not be processed and is not found in the transaction history, please restart the process.