How can I receive the statement by e-mail?
To receive the account statement by e-mail, please fill out this form, and we will call you for activation. If you encounter difficulties you can ...
Can account statements be generated from BT Pay?
Yes! 😊 From the Accounts Section - Account statement, where the desired period is selected.
How can I receive account statements regarding my investments?
You have several options, depending on what is easier for you: If you are a resident natural person and have the BT Pay app➭ access the Investments tab ➭ ...
I'm trying to print the statement, but it asks me for the password again. I enter the password, but it doesn't recognize it and I can't print the document. What should I do?
Extracts from the month of June (received in July) we recommend you to access them with Adobe Acrobat Reader and print them from the desktop (with system of ...
What does the account statement archive functionality offered by the BT Go application provide?
Account statement archive functionality allows you to download the statements related to all your accounts, for any month from the last 10 years, in a ...
If in the bank's system, my data is incorrect or outdated, what is the password I can use to access the statement?
In this case, your extract will be password-protected with the data from our system, the incorrect/outdated ones. 😅
How do I know which company the statement is for?
The email subject has the company name in the following form: the first letter of each word followed by *. That is: Centrul de Dietă SRL -> ...
If I update my data, after sending the monthly statements will the new data be retrieved?
The extract from the current month is password-protected with old or incorrect data. Starting from the next month after updating the data, the password will be with the new data. 😉
How do I access the account statement archive in the BT Go mobile app?
You can access the archive from the Accounts section → the icon available at the top right of the screen.
What does the archive of account statements from BT Go contain?
Archive contains all your account statements from a specific month in the last 10 years. Statements for accounts closed as of ... are not included
How to download the archive in the BT Go mobile app?
In the mobile application, the download is made within the storage space of the installed BT Go application. After downloading, the archive can be shared on ...
How do I access the account statement archive on the BT Go web platform?
You can access the archive from the Accounts section → the Account Statements button.