What should I do if I have changed my identity card?

First of all, it would be good to notify us of the identity document change so you can continue #banking without any problems! 😊 

In order to continue providing you access to the bank's products and services, we need the data from your new identity document.

So, it is important both for us and for you to ensure that the data you provide us is up to date. 🤓

Can you update your data of contactsimple and fast. You have 2 options:

❶⠀Online➭ accessing page dedicated to data updating;

❷⠀Physical➭ visiting us at any of the BT agencies. Ţkeep in mind however, you will need your identity document! 😅 

 ❗ Good to know:

➤⠀It is very important to update your data because, otherwise, you will not be able to perform any operation in our branches. The good part is that this operation has a 0 commission, and our colleagues will only help you!

➤⠀IIn case you have changed your name and have a card issued in the previous name, you must hand over the old card to us and request a new card in your new name.